Shipping / Notices / Exchange and Cancellations
If you make an order that includes multiple pre-order items, shipping will occur once ALL pre-order items have been received at our warehouse in order to be shipped all together.
All product images are for illustrational purposes ONLY and may differ from the actual product.
Size and contents may vary depending on the manufacturer. Fine scratches on outer exterior are not subject to exchange or refund.
Once product has been official released, items are shipped to BuyKpopMerch warehouse. Any pre-order items that arrive at BuyKpopMerch warehouse, a notice is published on all social media outlets to notify customers and shipping immediately commences.
Once customers’ package has been packed and processed, tracking information is sent to customer, in order for them to stay inform of their order’s location.
[International and Domestic Notice]
International packages may be subject to import taxes, customs duties, tariff, VAT, fees, etc imposed by destination.
Such additional charges cannot be anticipated as it differs per country. Customer should inform themselves of the possible additional charges such as custom/duties fees, etc. by verifying with their local post office and customs office. BuyKpopMerch only provides the transportation fee (Shipping) for the order.
BuyKpopMerch is not held liable or responsible for any additional charges that may apply, incorrect shipping info, stolen packages, mis-delivery errors via carrier and not held responsible for abandoned packages as the customer hasn’t paid the customs/duties fee.
In failure to pay the additional charges, abandoned packages, incorrect shipping address inputted during check out, outdated shipping address and, the package arrives back to BuyKpopMerch warehouse, such order is not redeemable for full refund and it’s the customer’s responsibility to cover the new shipping cost if they wish to have a second delivery attempt.
Once the package has been packed, processed and left our warehouse, BuyKpopMerch is not responsible and is recommended to contact shipping carrier regarding any deliver notice. BuyKpopMerch is not responsible for any damage as a result due to delivery, please contact shipping carrier to file a claim.
Tracking information is sent once package is ready to be ship. Customer is responsible to stay on top of any notice notified within tracking information, incase shipping carrier sends any notice regarding pick up, shipping arrival, import fees, delivery failure, etc.
[Existing Order/ Return & Exchange Policy]
If you would like to update the shipping address to an existing order that has not been fulfilled please contact CS@BUYKPOPMERCH with the email used during check out and provide your updated shipping address and order number.
BuyKpopMerch is not responsible for shipping orders to shipping address inputted during check out that may be outdated due to moving, as it's the customer responsibility to contact CS@BUYKPOPMERCH.COM with the updated shipping address.
If you have received incorrect items or missing items please contact CS@BUYKPOPMERCH.COM within 3 DAYS from when the shipping carrier has marked your order as delivered with the following information:
For incorrect items such as the versions or contents please keep the product sealed. If the items have been unwrapped and opened, we cannot accept/honor the request of exchange or any sort of solution.
Once our team has approved the request for exchange, a pre-paid shipping label will be provided. BuyKpopMerch customer representatives will guide customer with steps needed to resolve the inquiry.
After verifying the unboxing video that is provided and confirmed that said items are missing from the order, BuyKpopMerch will ship out said items and provide tracking information.
Failure to contact us within 3 DAYS from when order has been marked as delivered, BuyKpopMerch is not responsible as we are consistently responding to all inquiries.
Unboxing Video is protocol to verify the contents received within the order. A proper Unboxing Video must be unedited, unfiltered and showcase the unboxing of the package from beginning to end. You should unwarp all items (meaning remove packing materials such as bubble warp NOT open sealed albums if they by any chance are incorrect) so we can easily point out if anything is missing.
Failure to provide an Unboxing Video we cannot assist due to fact we can verify the validity of missing or incorrect items.
All sales are final. Cancellation for an existing order on BuyKpopMerch can be processed within 24 HOURS from when the order has taken place. Please contact CS@BUYKPOPMERCH.COM within this grace period. Failure to do so, order cannot be refunded.